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Intercom Books + Guides

Our books have helped over 100,000 readers with everything from customer support to product management. No crude PDFs. No sales pitches. Just quality information and insights.

You can download our books in a variety of formats – some of them are even available in print. You can also browse our Starter Kits about getting started with key skills such as onboarding, engaging and upselling your customers.

Say what?

“I just finished reading @intercom book on Starting Up. Great lessons and advice shared throughout. #readit #startups #founders”
PHILIP MNGADI
Product Developer, Cork, Ireland
Intercom on Starting Up
Sharing everything we know about building a startup.
Intercom on Product Management
Customer-led advice on how to make your product better.
Intercom on Customer Support
How to turn quality customer support into a competitive advantage.
Intercom on Customer Engagement
Sending the right message. To the right people. At the right time.

PDF
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PDF

Oh, word.

“I never buy startup books anymore, but @Intercom on Starting Up seems too beautiful and thoughtful not to.”
ARIEL NORLING
Product Designer, San Francisco, CA
Intercom on Jobs-to-be-Done
Understand the job customers are using your product for.
Intercom on Onboarding
Learn how to transform new signups into successful users.
Nurture Starter Kit
How to get new customers beyond the free trial.
Onboarding Starter Kit
Learn how to create a great onboarding messaging campaign.
Upsell Starter Kit
Write sales messages that drive customer success, retention and revenue.
Help Center Starter Kit
How to write the perfect help article.

Sounds good to us.

“Team @intercom continues to push out incredible content. Check out their new book on customer onboarding:
Intercom on Onboarding.”
BYRON DEETER
Venture Partner, San Francisco, CA

Hey thanks!

“Just finished “@intercom on Starting Up” - these fine folks have outdone themselves. Go read.”
THOMAS LEITERMAN
Product Owner, Mannheim, Germany