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Interacción conversacional

Campañas coherentes y coordinadas

Envía mensajes puntuales u organiza campañas totalmente integradas que impulsen las acciones de los clientes, tanto dentro como fuera de tu aplicación.

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Principales características

Plenty of ways to message your customers

Reach your customers directly in your product with in-product messages.
In-product messages
  • Chats & posts

    Share automated messages with quick, conversational chats, or use attention-grabbing posts for more important updates.

  • Product Tours

    Guide users through your app with step-by-step messages so they get the best experience.

  • Chatbots

    Engage users proactively with bots that answer common questions, gather insightful customer info, and more.

  • Banners

    Reach your customers without interrupting them—fully customizable Banners do the trick at the top or bottom of your app or website.

Get your customers back into your app by reaching them via push notifications and customizable mobile screens.
Mobile
  • Push notifications

    Use announcements to encourage your inactive customers to get back into your app, or to also share updates, new features, and promotions.

  • Mobile Carousels

    Share updates, request app permissions, offer promotions, and more with fully customizable mobile screens that match the look of your app.

Email
  • Email

    Send equally personalized and automated emails as a one-time push, or as part of an ongoing re-engagement campaign.

  • Fall-back messages

    Guarantee in-product messages still reach your customers—even when they’re offline—with emails that automatically send them your latest updates.

  • Dai Wilson
    Hemos observado que los mensajes desde la aplicación tienen una tasa de conversión asociada ocho veces mayor que la de los mensajes por correo electrónico.
    Dai Wilson
    VP of Sales & Growth Marketing, GetAccept
  • Veena Gupta Photo
    Para que nuestros usuarios sepan lo que estamos creando, lo más efectivo es comunicar las nuevas funciones a través de Intercom.
    Veena Gupta
    Head of Online Sales & Ops, Coda

Tools to send your best messages ever

  • Series

    Orchestrate cohesive messages across tons of channels—inside your app and out—with our visual campaign builder.

  • Split testing

    Test individual messages or entire messaging series to determine what types of campaigns perform best.

  • Advanced targeting

    Target customers specifically based on who they are and how they’ve engaged with your product and messages.

  • Apps & integrations

    Use apps in your messages to collect things like NPS, and connect Intercom to the rest of your tech stack with our 260+ out-of-the-box integrations.

Automatiza una experiencia del cliente aún mejor

Crea campañas multicanal y optimiza el rendimiento con el complemento avanzado de interacción con el cliente:

  • Vuelve a captar a los usuarios con mensajes push

  • Crea sofisticados recorridos de mensajes con campañas inteligentes

  • Optimiza el rendimiento con pruebas A/B

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Intercom on Customer Engagement

Strategies for customer communication.