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See why more than 17,000 businesses choose Intercom for personal customer communication

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New Relic wanted useful feedback about a new feature. Rather than spam their entire database with a survey, they used Intercom to target power users of the feature and sent it to their inboxes where it wouldn’t be as disruptive.

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  Result

21% replied with feedback, a 2.5x increase than their last, non-targeted survey

Visitors can build a form or survey before signing up, but in order to save and share it, they need to create an account. To encourage visitors to take this next step, they triggered an in-app message that appears after someone builds their first typeform.

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  Result

92% of those who opened the message saved their typeform

As an activity monitor for dogs, FitBark works best when owners set goals for their dog’s activities. Email reminders were ignored, so FitBark triggered an in-app message to active customers who hadn’t set a goal within their first two weeks.

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  Result

92% set an activity goal after seeing this message

Later, a popular mobile app for Instagram scheduling, wanted to reach out to new signups before they slipped away. Using Intercom, they sent an email to new users who hadn’t been active for two days.

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  Result

23% of recipients scheduled a post
17% more users were retained from targeted on boarding messages

 
Wake
“Intercom brings us closer to our customers. I have no idea what we would do without it!”
Chariot
“The Intercom Messenger has helped Chariot easily personalize communication with our commuters. It has even opened up numerous opportunities to engage with new partners!”
Fog
“We love the Messenger's teammate profiles - they allow us to show more personality, making it clear there's real people helping our customers - rather than faceless agents and this helps us build positive relationships.”
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