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Books worth reading

Our books have helped over 100,000 readers with everything from customer support to product management.

Meet our free books

No crude PDFs. No sales pitches. Just quality content.

Intercom on Starting Up

A collection of everything we know about growing a startup.

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Intercom on
Onboarding

Learn how to transform new signups into successful users.

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Intercom on
Product Management

Practical, customer-led advice on how to make your product better.

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Intercom on
Jobs-to-be-Done

Understand the real job customers are using your product for.

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Intercom on
Customer Support

How to turn quality customer support into a competitive advantage, not a cost.

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Intercom on
Customer Engagement

Learn how to send the right message, to the right people, at the right time.

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Meet our
authors

Des
Intercom’s Co-Founder Des Traynor has literally written the book on everything from Jobs-to-be-Done to customer engagement. For anyone tired of business platitudes, Des’ books are essential reading.