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Create a Product Tour across multiple pages

Guide customers across multiple pages by letting them click a website element to advance a tour.

Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

With Product Tours, you can create a sequence of messages to guide customers around your product. By default, your tour will show customers around a single page. Customers can advance the messages in your tour by clicking ‘Next’:

You can also let customers click the website element, like a button or navigation link, to advance a tour. If clicking the website element goes to another page, you can continue building your tour on that next page. Or, you could encourage customers to click to show hidden elements, like a dropdown menu. 

To set this up, choose a website element for your pointer to point at:

Once you’ve composed your message, click the dropdown ‘How should the tour advance’ then select 'Clicking on the element':

Lastly, click ‘Save step’:

Note: When you click 'Save step', we will automatically click the highlighted element so your product is in the correct state when you create your tour’s next step. 

Once you set your tour live, customers will be brought to the next page or website element when they click this message in your tour. 

Important: While building your tour, if you ever need to navigate elsewhere, you'll see a "Navigate somewhere else" option to move between pages. But keep in mind, if you want customers to move between pages in your tour, you need to use Pointers with the "Click on the element" progression type to navigate them there.

If you notice a small delay in a pointer step being shown on a URL change, this is expected behavior. We wait two seconds before looking for the node on the page. This is to allow single page applications to finish rendering before attempting to position the pointer.

What’s next?

Here are the next steps to take once you’ve designed your tour:


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