Intercom app

Guide customers to success with interactive, multi-step tours to help more customers adopt your product.

Product Tours explained

Product Tours FAQs

Beth-Ann Sher

Beth Priddy

Brian Byrne

Show your customers the way to success with interactive Product Tours.

Product Tours

Learn how to set up a Product Tour in this step-by-step article.

Design your Product Tour

Add video pointers to your Product Tour to personally engage your customers.

Personally guide customers with video pointers in tours

Guide customers across multiple pages by letting them click a website element to advance a tour.

Create a Product Tour across multiple pages

Ensure your tour is correctly set up before showing it to customers.

Test your Product Tour

Liam Keegan

Building and creating

Guide a target audience with a tour when they visit a specific page.

Automatically show your Product Tour to the right customers

Share tours in conversations, messages, bots, emails, and more.

Share your Product Tours

Sending and sharing

See how users progress through your Product Tours so you can improve engagement

See how your Product Tours are performing

Send your product tours to the right people, with the right content, for maximum engagement.

Best practices for using Product Tours

Give every Tour a goal, and see how well they prompt your users to take action.

Measure the effectiveness of Product Tours with goals

Optimizing

If the Tour builder doesn’t load when you launch it, here’s a few tips that should help.

Why can’t I build a Product Tour?

Check if your Tours are showing correctly to customers in the 'Issues' tab.

Track and resolve your Product Tour's issues

Manually choose the CSS your pointer messages use.

Edit CSS to point your tour at the right website elements

Eoin Nolan

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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