You don’t have to wait to get back to your desk to reply to a user or visitor. The Intercom for iOS and Intercom for Android mobile apps allow you to quickly reply to conversations on the move. You can easily add notes, tag and assign conversations, apply macros and view your customer’s profile pages.
Conversations assigned to you are found in the 'Me' box and the 'Unassigned' box lets you view all open conversations. The Intercom Conversations app is perfect for:
Get notified of new messages
If you’re regularly travelling between meetings but still need to keep an eye on your inbox, you should set up mobile push notifications. This will help ensure you don’t miss any new important messages.
Reply to questions quickly and efficiently
Note: When using macros in the Intercom conversations app, actions will not be applied, but the message content will still be included. 👌
Quickly assign, snooze and close conversations
If you don’t have time to send a detailed answer to a customer there and then, you can quickly assign a conversation to a teammate, snooze it for later, or mark it as priority. For example, if a customer needs to get a bug fixed, you can assign the message to a support engineer. This will ensure your customer gets the help they need, right when they need it. Once they're sorted out, you can close the conversation right from the app.
Add notes so you can respond later
You can add an internal note to any conversation so you can remind yourself or a teammate about a key detail. You can even @mention a teammate to notify them. Just be sure to reply to your customer to manage their expectations and let them know when they should expect a response.
Next, learn how to set up your notifications so you never miss a conversation with a customer again.