All CollectionsInboxConversationsBest practicesBest practicesBy Beth-Ann and 5 others6 authors·10 articlesOur best practice guide to customer supportChoose the right conversation attributes for your businessExamples of inbox automation using WorkflowsCreate and use conversation data attributes (CvDAs) in the InboxKeep track of support requests and bugs by tagging conversationsShare articles to answer questions fasterExample macros and best practicesRespond to users and visitors on the go with the Intercom Conversations AppHow and when to use conversation topics, attributes, and tagsStripping links from emails
