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Respond to users and visitors on the go with the Intercom Conversations App
Respond to users and visitors on the go with the Intercom Conversations App

Quickly reply to customer conversations on the move with the Intercom for iOS and Android mobile apps.

Laura J avatar
Written by Laura J
Updated over a week ago

You don’t have to wait to get back to your desk to reply to a user or visitor. The Intercom Conversations for iOS and Intercom Conversations for Android mobile apps allow you to quickly reply to conversations on the move.

You can easily add notes, tag and assign conversations, apply macros and view your customer’s profile pages. 

Conversations assigned to you are found in the 'Me' box and the 'Unassigned' box lets you view all open conversations.

Get notified of new messages 

If you’re regularly traveling between meetings but still need to keep an eye on your inbox, you should set up mobile push notifications. This will help ensure you don’t miss any new important messages.

Reply to questions quickly and efficiently

You can quickly resolve your customers' queries while on the move by using macros, help articles, images, and GIFs right from the composer.

Note: When using macros in the Intercom conversations app, actions will not be applied, but the message content will still be included. 👌

Quickly assign, snooze and close conversations

If you don’t have time to send a detailed answer to a customer there and then, you can quickly assign a conversation to a teammate, snooze it for later, or mark it as priority. For example, if a customer needs to get a bug fixed, you can assign the message to a support engineer. This will ensure your customer gets the help they need, right when they need it. Once they're sorted out, you can close the conversation right from the app.

Add notes so you can respond later

You can add an internal note to any conversation so you can remind yourself or a teammate about a key detail. You can even @mention a teammate to notify them. Just be sure to reply to your customer to manage their expectations and let them know when they should expect a response.

Note: The Intercom Conversations app is currently in maintenance mode, meaning that our Product Team are not building new features and are only looking at widespread severe issues affecting the app.

Available features

This table lists all the features available in the Help Desk on web and indicates if the same thing can be done in the Intercom Conversations mobile app (the capabilities are the same across both the iOS and Android versions). In some situations the feature operates slightly differently between web and the mobile app, which will be described in the notes column.




Create new conversation

Reply to existing conversation

Add internal note to conversation

Reassign conversation

Send article

Can send Article but no article suggestions

Send gif

Send macros

Edit macros

Send (upload) an image

Schedule a meeting

Attach a file

Snooze a conversation

Snooze is same as in web, except the options to 'Snooze until Monday' or '...for a month' are not available/listed.

Order by waiting longest

Mention another admin

View your mentions

No read/unread filter or ability to sort by mentions

View teammate + team inboxes

Create or edit assignment rules

View Inbox Reports

Send to Zendesk

Send to Github

Delete conversation part

Change notification preferences

Only supports mobile notification settings

Change permissions

Tag a conversation

Tags can be created from within the mobile app (appropriate Admin profile permissions are required) but Tags cannot be edited or deleted

Tag a user

View user profiles

View user conversation history

Only Conversations are shown, not messages

Search conversations

Toggle away mode + reassignment

Can toggle this setting for the logged-in Admin profile only. Teammates settings cannot be changed

Change assignment preferences when replying to conversations

View admin profiles

Edit admin profiles

Edit teams

Download videos sent by an end-user

Log in with SAML SSO

Workspaces that use this login format cannot use/access the Intercom Conversations mobile app

Note: The Intercom Conversations app does not support sharing apps in conversations.

What's next?


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