In Help Center Settings, you’ll find lots of customization options to help you brand your Help Center and control how it appears for your customers. Here’s how to configure and preview changes to a Help Center in real-time.

To set up your Help Center Supported languages, Domains, Analytics, Privacy, and Social media images go to Settings > Help Center > Configure & Style and open the General tab.

To choose a default language, go to Settings > Help Center > Configure & Style, click on the General tab and open Supported languages.

Then select your default language and click Save and set live.

Once you choose your Default language, the user interface of your Help Center will read in the language you set. This will change the language of your:

When you set your Help Center live, we make your content available through an Intercom domain by default. So, first make sure your Help Center is set live.

Then go to Settings > Help Center > Configure & Style, click on the General tab and open Domains to get your "Default Help Center URL".

Your app name will form part of your URL. For example, if your app name is ‘ExampleApp’ your URL would look like this:

If you’d prefer to make your content available through your own domain, you can set up a custom domain.

Go to your DNS provider (e.g. GoDaddy, Cloudflare, DNSimple or Route53, etc.) and create a CNAME record with a target host of custom.intercom.help. We’ve created this guide to help you or your engineer set this up.

Then go to Settings > Help Center > Configure & Style and open Domains to enter your custom Help Center domain URL and click Save and set live.

To integrate Google Analytics with your Help Center and gain insights into your visitors' behavior, you just need your GA4 Measurement ID.

Once you've copied your GA4 Measurement ID from your Google Analytics account, go to Settings > Help Center > Configure & Style and open Analytics then paste this under "Google Analytics Tracking ID".

If you want to make articles only available to your logged in users, go to Settings > Help Center > Configure & Style and open Privacy to enter a link to your login page.

If a lead or visitor tries to view an article that is targeted at users, they'll be encouraged to login via a link to this URL.

From Settings > Help Center > Configure & Style > General > Social media images, you can upload a favicon. This favicon appears before the title on your customers’ browser tab when visiting your Help Center website.

You can also upload a high-resolution social media image. The social media image appears when your Help Center or articles are shared on Facebook, Twitter, or any other social media platform.

This option is only available when you have multiple Help Centers, you can't delete your original (default) Help Center from your workspace.

If this is your only Help Center and you want to remove it, you can set it to Not live instead.

To manage your Help Center styling and how content appears on the homepage, collections, articles, header and footer, go to Settings > Help Center > Configure & Style and open the Styling tab.

Go to Settings > Help Center > Configure & Style, click on Styling and open Import your brand to enter the URL of your brand. Intercom will then automatically style your Help Center to look like your brand.

Once the brand has been imported, we automatically apply the logo and colors from it.

You will also see the colors that were imported next to all the color options in the Hero block section. This allows you to easily edit the colors of different parts of the Help Center, without losing access to your brand colors.

Make sure to click Save and set live, as your changes will not be saved automatically.

Go to Settings > Help Center > Configure & Style, click on the Styling tab and open Shared elements to change the body background color and all the Help Center pages (home, collection, article, search, error pages, etc.) will adapt accordingly.

Then set an Action color that contrasts well with the body background as it will be used in buttons, links and other elements.

Choose between the Card or Floating design style which applies to Collections and Articles on all pages.

Then set the corner radius for elements on your Collections, Articles and hover states (when hovering over Articles within a Collection).

Choose from a list of preloaded Google Fonts for use in your Help Center:

Available Font Options

Or, click Manage custom fonts to upload your own custom font which matches your brand style.

Show or hide article authors in the Homepage, Collections and Articles by going to Settings > Help Center > Configure & Style.

Click on the Styling tab and open Shared elements, then scroll down to toggle "Show article authors".

From Settings > Help Center > Configure & Style click on the Styling tab and open Header, to design the top header section with your logo, page title/company name, and any header links.

Upload a high-resolution version of your logo. This shows on the left-hand side of your header image, and in grayscale at the bottom of the page.

You can add up to 3 links to other webpages- such as your blog or community.

From Settings > Help Center > Configure & Style, click on the Styling tab and open Hero block to add user attributes to the welcome message on your Help Center homepage.

It will include the user attribute if the user is logged in or a fallback value if not.

The background color you choose will be applied to these items:

The text color you choose will be applied to:

Choose an overall height for the Help Center header on the homepage. Minimum height of 245 pixels and a maximum height of 600 pixels.

Choose from three different Search bar sizes, and then select the alignment:

You can also select a Corner radius for the search bar. Minimum of 0 pixels and a maximum of 30 pixels.

From Settings > Help Center > Configure & Style, click on the Styling tab and open Layout and sections to design how Collections are displayed and choose to enable sections for Articles, Content, and Tickets Portal on the homepage. Click Edit to set up each one.

Choose between 1, 2, or 3 columns layout.

Then select a Collections card style:

When you click on a card style, a preview will automatically be shown on the right.

All card styles are responsive and look great at any resolution, including mobile, which you can also preview on the right by using the dropdown and selecting Mobile.

Use icons, images or text only for your Collection cards.

If using icons, you're able to change the following colors:

If using images, this will fill the collection card background, so it works really well with the visual template.

Individual collection cards can be styled with images by choosing the collection from a dropdown. Or styles can still be applied to all collections by choosing the All collections option from the dropdown, this will overwrite any individual styles.

Add an Articles section on your Help Center homepage.

Once enabled, click Edit to select the locale for those articles, choose how many columns to display, give this section a title, and then select articles from your Help Center. You can select up to 12 published articles in your Help Center.

Add a customizable Content section to your Help Center homepage. This is a great place to highlight a new feature, webinar, or call-to-action for your customers. Once enabled, click Edit to customize the content section.

Create localized content by selecting one of your supported languages.

Add an optional title, description, and call-to-action button to the content card.

Then scroll down to stylize:

Remember to select Save and set live when you're ready to add the content section to your Help Center.

The tickets portal can be enabled if you're using Intercom tickets and would like to provide your customer organizations with a real time view of all their tickets in one place.

To display Articles above or below your Collections on the homepage, simply use the drag and drop tool next to each section to reorder them.

From Settings > Help Center > Configure & Style, click on the Styling tab and open Collection page to show or hide "Content descriptions" on each of your collections. Hiding descriptions makes it easier to scan through your articles, showing descriptions helps customers understand what to expect inside that collection.

From Settings > Help Center > Configure & Style, click on the Styling tab and open Article page to enable or disable a table of contents on each article using any H1 or H2 headings in your articles.

You can also display up to 5 related articles below each article in your Help Center.

Customize the look of your Help Center footer with three possible templates; simple, classic, or multi-level. Brand your footer by uploading a logo, adding up to 16 social media links, and grouping footer links in your chosen template for easy organization.

This footer will be consistent on all pages of your Help Center (homepage, collections, articles).

From Settings > Help Center > Configure & Style, click on the Styling tab and open Footer where you can completely customize your Help Center footer to be on brand.

Control the subtle ‘Powered by Intercom’ link in the footer of your Help Center articles by navigating to Settings > Channels > Email > Email settings.

Look for the "Link to Intercom website" setting and use the toggle to switch this on or off.

It’s easy to visualize your branded Help Center and see any changes you've made in real-time before setting them live, using the Preview for Homepage, Collections and Articles.

You can also select different resolutions to preview on Mobile, Tablet, and Desktop devices.