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Get started with Help Center
Get started with Help Center

Create, organize and publish help articles to let people help themselves.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated this week

The Help Center lets you provide your customers with faster support. You can automatically suggest articles to answer common questions, and let your customers quickly help themselves before they chat. You can easily create articles, share them with customers as you chat, and gather feedback to help you improve your content.


Customize your Help Center

Start by customizing your Help Center to match your brand.

You can also choose a language for your Help Center and add links to your website or social media accounts.

If you use Google Analytics, we recommend adding your tracking ID to your Help Center. This allows you to gain further insights into how your users are interacting with your articles.

Set up a custom domain (optional)

If you’d prefer to have your Help Center available at your own subdomain like “help.exampleapp.io”, you can set a custom domain.

If you'd like to keep certain articles private, you'll need a custom domain to enable audience targeting.

Write your first articles and add them to collections

Once you’ve got your Help Center set up, you should write your first article. If you’re not sure what to write about, check out our guide to writing help articles.

It’s easy to format your articles, and your draft articles will look exactly the same as when you push them live, so you'll know how your article looks before you publish it.

If you have Help Center and Help Desk, you can share articles in conversations with your customers immediately.

For articles to appear in your Help Center, you’ll need to add them to a collection. Collections help you keep your Help Center organized and make it easier for your customers to find the information they need.

Turn your Help Center on

The final step to make your Help Center public and available in Google searches is to turn it on. Just click Turn on your Help Center website and your Help Center will be available to your customers, so they can start helping themselves.


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