Customer support, when and where they need it
Deliver the right content to your customers any time and on any channel with an on-brand, fully integrated Help Center.
Help your customers help themselves
Easy to set up and customize
Customize every aspect of your Help Center to enrich your content. No code required.
Serve content across channels
Ensure support articles are utilized across your channels so customers can help themselves.
Multi-brand and multilingual
Scale your help content to global audiences in different brands, and 45 languages.
No-code customization, simple implementation
Customize every aspect of your Help Center to match your brand identity and ensure a consistent experience for customers wherever they are.
Customize the Help Center’s layout, colors, and fonts directly with Intercom’s easy-to-use styler. No code required.
Create more engaging Help Center content for customers by adding rich media, CTAs, tables and more.
Maximum visibility for your support content
Power Fin AI Agent with your Help Center content to resolve 76% of support questions on average, with many customers seeing 85%+.
Increase self-serve rates by prompting customers to search for an article in the Messenger before they reach out.
Resolve customer questions faster by adding articles into the conversation directly from the Inbox.
Get ahead of support volume by automatically sending articles to customers when and where they need them.
Multi-brand and multilingual
Create individually branded Help Centers for each of your brand entities, and manage them all in one workspace.
Scale your help content to a global audience with instant translation and support for 45 languages, including English, Spanish, French, Mandarin, and Hindi.
Tools to create, target, and optimize your articles
Article Targeting
Define and target specific content to customers based on attributes like location, pricing plan, and more.
Article Suggestions
Simplify customers’ search for help by providing suggested articles before they start searching.
Additional features
Related Articles
Enhance content discovery with related articles, so customers can easily explore your content.
Article Reactions
Understand how helpful your support content is and let customers start a conversation if they need more information.
Articles Reporting
Know exactly what articles to write next based on what your customers searched for but couldn’t find with granular reporting.
Helpdesk Updates
Over 60 improvements to the helpdesk you use everyday
The features you've been asking for and improvements you'll notice every day.
The fully integrated Help Center used by industry leaders
We host all of our support articles in Intercom and easily share them with customers via the Messenger. The experience is all linked, which makes it seamless for the customer and our team.”
We have over 20,000 monthly help center visits and 36,000 article views. Our customers are really focused on trying to find the answer to their question first, or at least explore a solution before reaching out to our team.”
FAQs
The Intercom Help Center is a fully integrated, on-brand knowledge base where your customers find answers to their questions on their own. Your support articles serve across every channel, so customers can self-serve any time, on any channel.
Your Help Center content powers Fin AI Agent, which resolves 76% of support questions on average, with many customers seeing 85%+. Articles also surface in the Messenger before customers reach out, your team can add them to conversations from the Inbox, and Outbound automatically sends them when and where they’re needed. Learn more about omnichannel support.
The no-code Help Center Styler lets you customize layout, colors, and fonts to match your brand identity, with no code required. You can also format articles with rich media, CTAs, and tables to make your content more engaging.
You can create individually branded Help Centers for each of your brand entities and manage them all in one workspace. Instant translation supports 45 languages, including English, Spanish, French, Mandarin, and Hindi.
Article Targeting delivers specific content to customers based on attributes like location and pricing plan, and Article Suggestions surface relevant articles before customers start searching. Articles Reporting shows what customers searched for but couldn’t find, so you know exactly what to write next.
Start a free trial to set up and customize your Help Center in minutes, with no code required. Or view a demo to see it in action.
