Live chat software

Let live chat take you up and up

Drive revenue, boost sales, and scale support with personal customer messaging on your site and in your app.

Personalized for you

Use live chat to grow your business across the customer lifecycle by targeting different audiences with tailored messages.

Provide real-time support at scale with our collaborative inbox, automation, and proactive self-service.

Activate and retain your customers with targeted messages and interactive tours to help them get the most out of your product.

Qualify more leads automatically and close more deals around the clock with chatbots and live chat.

Business chat that’s social and intuitive

Modern live chat
Live chat that is easy to navigate and feels familiar. Use GIFs and emoji, see typing indicators, and more.
Integrated apps
Do more with apps in your Messenger – instantly screen share, start a voice or video call, book meetings, and more.
Customizable
Completely customize the Messenger to match your brand and configure unique settings for web, iOS, and Android.

Intercom increased our visitor to paid conversion rates by 45% and drove 80% of revenue for our inbound inside sales team in 3 months.

Jesus Requena, Director of Growth Marketing

Open up collaboration between sales and support

Conversation routing
Automatically assign sales inquiries and support requests to the right teams and individual teammates.
Collaborative inbox
Win deals faster when your sales teams can easily collaborate with support on tough technical questions.
Rich customer profiles
See in-depth information about who you’re chatting with right alongside conversations.

Scale live chat with smart  automation and bots

Bot for Sales and Marketing
Automatically qualify, prioritize, and route leads 24/7 with Custom Bots – they even book sales demos for you.
Bot for Support
Offer 24/7 support and provide real-time answers to 33% of common questions with Resolution Bot.

Measure and prove the benefits of Intercom for your business

Key funnel metrics
Measure customer acquisition ROI by seeing Intercom’s impact on leads, opportunities, pipeline, and deals won.
Team performance reports
Recognize and reward top performers on your sales and support teams with team performance reports.
Customer support insights
Know when to invest in coverage with reports on conversation volume, response times, and SLA targets.

Our app store boasts 200+ pre-built apps – like Salesforce and Marketo – that make setup completely painless. Even for large teams.

30,000+ companies are delivering conversational experiences with Intercom

Try Intercom today

Early stage company? Apply to get advanced Intercom features from just $49 a month. Learn more