Help people quickly and personally with live chat

Start with Respond to manage conversations. Add Engage for proactive chats.

Respond
Start with Respond to manage and reply to live conversations at scale
Engage
Add Engage to send proactive messages to start live chats
Respond
Start with Respond to manage and reply to live conversations at scale
Engage
Add Engage to send proactive messages to start live chats
Thanks! We’ll send you an email to help you get started.
Thanks! We’ll send you an email to help you get started.
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+ Live Chat
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Work together to answer questions fast

Powered by the Respond  product
Web
Chat with visitors on your website
In-App
Help users inside your product
Mobile
Reply to people on the go
Social
Integrate with Facebook and Twitter
What your customers see

A better live chat experience for customers and your team that can continue offline

Set clear expectations and capture a way to follow up by email or SMS if they leave.

What your teammates see

Feature your brand and make a personal connection

Personal
Show the names and faces of your team so people know there’s a real person on the other end.
Modern
Typing indicators, read receipts, stickers, GIFs, and emojis make for a friendly and fun experience.
Customizable
Match Intercom to your company's brand to make it feel like your own.
Back
Brian
Daniel
Active in the last 1m
Customer Service Rep
7:04 pm in Dublin 🇮🇪
I’m an avid photographer and I enjoy getting to know our customers.
Twitter Facebook Linkedin
Hey, I have a pricing question.
Brian
Hey, I’m Brian. Happy to help answer your question.
Write a reply... Attachment
Close
Back
Example App Team
Active in the last 1m
Marcus
Marcus
Sarah
Sarah
Kelly
Kelly
We specialize in answering simple questions. Harder ones too.
👍
Personal
Show the names and faces of your team so people know there’s a real person on the other end.
Modern
Typing indicators, read receipts, stickers, GIFs, and emojis make for a friendly and fun experience.
Customizable
Match Intercom to your company's brand to make it feel like your own.

Work as a team and reply to conversations at scale

Assignment Rules
Use assignment rules to automatically assign conversations to the right team or teammate based on the customer, keywords, and more.
Saved replies
Reply quickly with canned responses, accessible with a simple keyboard shortcut.
Notes and Mentions
Loop in teammates on tough questions to collaborate behind the scenes.
Live profiles
Reduce back-and-forth with relevant information like browser, plan, last page visited, activity, and more.

Measure performance
and plan ahead

6,342 new conversations  in the last 28 days 0 12am 8pm 2pm 6am 100 200 300 400 500 2pm New conversations: 486
6,342 new conversations  in the last 28 days 0 12am 8pm 2pm 6am 100 200 300 400 500 2pm New conversations: 486
Conversation volume
See how many conversations customers start with your team and when.
Median response time
Know how long it takes to respond at certain times or on different days.
Teammate workload
See how many replies a teammate has sent and conversations they’ve closed.

Onboard customers after they sign up

Powered by the Engage  product

Start targeted conversations
with promising leads

Proactively send targeted messages based on
visitor behavior to start conversations.

If:
Then:

Onboard, retain and
upsell your customers

Automate a personalized experience for every customer by sending targeted email and in-app messages based on their behavior.

Connect Intercom to other tools you use to run your business

Learn more about our integrations  →
Start Your Free Trial
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17,000 customers and counting. Helping the very best web and mobile businesses communicate with their customers.
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