Products

Manage conversations with leads and customers at scale

Send targeted messages to the right people at the right time

Create, organize and publish help articles

Solutions

Convert visitors on your website to customers and help users inside your web or mobile app.

Customer Engagement

Send targeted messages to onboard users, make announcements, and re-engage people.

Customer Support

Solve customer problems faster with an integrated help desk and public knowledge base.

Customers

See how customers like InVision are using Intercom

Help Center

Learn how to install, configure, and use Intercom's products

Watch a Demo

Learn best practices for using Intercom's products and ask questions

Books

Books on everything from customer support to product management

Developers

Use our APIs to integrate Intercom with other services

Podcast

Conversations with practitioners from the worlds of product management, design, startups and marketing

Products

Solutions

Customer Engagement

Customer Support

Resources

Dowload Intercom’s mobile app

+ Live Chat

Help people quickly and personally with live chat

Convert visitors on your website to customers and help users inside your web or mobile app.

Easy set-upFree 14 day trialCancel at any time

Watch the video

+ Live Chat

Powered by Respond

Work together to answer questions fast

Web

Chat with visitors on your website

In-App

Help users inside your product

Mobile

Reply to people on the go

Social

Integrate with Facebook and Twitter

What your customers see

A better live chat experience for customers and your team that can continue offline

Set clear expectations and capture a way to follow up by email or SMS if they leave.

What your teammates see

Feature your brand and make a personal connection

Personal

Show the names and faces of your team so people know there’s a real person on the other end.

Modern

Typing indicators, read receipts, stickers, GIFs, and emojis make for a friendly and fun experience.

Customizable

Match Intercom to your company's brand to make it feel like your own.

Hey, I have a pricing question.

Hey, I’m Brian. Happy to help answer your question.

👍

Personal

Show the names and faces of your team so people know there’s a real person on the other end.

Modern

Typing indicators, read receipts, stickers, GIFs, and emojis make for a friendly and fun experience.

Customizable

Match Intercom to your company's brand to make it feel like your own.

Work as a team and reply to conversations at scale

Assignment Rules

Use assignment rules to automatically assign conversations to the right team or teammate based on the customer, keywords, and more.

Saved replies

Reply quickly with canned responses, accessible with a simple keyboard shortcut.

Notes and Mentions

Loop in teammates on tough questions to collaborate behind the scenes.

Live profiles

Reduce back-and-forth with relevant information like browser, plan, last page visited, activity, and more.

Measure performance
and plan ahead

Conversation volume

See how many conversations customers start with your team and when.

Median response time

Know how long it takes to respond at certain times or on different days.

Teammate workload

See how many replies a teammate has sent and conversations they’ve closed.

Powered by Engage

Be proactive with live chat

Start targeted conversations
with promising leads

Proactively send targeted messages based on
visitor behavior to start conversations.

If:

Then:

Onboard, retain and
upsell your customers

Automate a personalized experience for every customer by sending targeted email and in-app messages based on their behavior.

Connect Intercom to tools you already use

Out-of-the-box integrations for Zendesk, Salesforce, Github, and more. Flexible APIs, webhooks, and tools.

Learn more →

Start Your Free Trial

Easy set-upFree 14 day trialCancel at any time

Early stage company?

Eligible applicants get all of our products for just $49 a month