Automate the most common questions
Our chatbots can take the load off your team by resolving common questions—without sacrificing customer experience.
Intercom for e-commerce
One platform to support and message your customers
That’s right. From helping out to checking out—and more—you can support and engage your customers with one single platform.
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- 997k
e-commerce conversations powered daily
- 1 in 3
common e-commerce questions resolved automatically
- 87%
median CSAT for e-commerce companies
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Drive more sales with our customer-first Messenger
24/7 support
Put personalized support within reach so shoppers can get fast answers on orders, shipping, and item stock.
More coverage, same team
Support more customers per teammate with chat compared to email or phone.
Easy setup
Install the Messenger in minutes, and have your team up and running from anywhere.
Top e-commerce companies grow with Intercom
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Keep your customers engaged with timely, relevant messages
Promotional messaging
Whether on your site or off, you can send messages that keep customers coming back—and their shopping carts full.
Transactional messaging
Password change? Shipping delay? Immediately give customers crucial info across email and more.
Complete self-service
Up to 33% of your shoppers’ most common questions are taken care of with our chatbots, so your team can focus on more productive tasks.
Easy to create FAQs
A custom help center lets shoppers find answers and other important info when they need it.
Faster customer resolutions
Custom Bots ask the right questions to automatically prioritize and route new conversations for more efficient support.
2022 TRENDS INFOGRAPHIC
The State of E-commerce Customer Support
What are e-commerce support teams doing to meet rising customer expectations and prevent team burnout? See the four trends disrupting e-commerce support—and learn how to stay ahead of the curve.
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