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Intercom for education

A+ engagement for schools and learning

From enrollment to office hours, Intercom is your one tool to recruit, engage, and support students and instructors alike.

  • 1.8m

    education conversations powered daily

  • 90%

    median CSAT for learning and education services

  • 35%

    common education questions resolved automatically

#1 Business Messenger for Education
An easy-to-learn Messenger
  • More personal touches

    Chat live with your prospects and students when you’re able to, and set expectations when you can’t.

  • A cure for common questions

    Send proactive auto-messages to remind students to register for classes and pay tuition.

  • Support for instructors

    Customize messages to instructors and automatically route their questions to the right team.

Top education institutions grow with Intercom

24/7 support—all school year long

Instant answers

Use chatbots to quickly resolve simple questions, and route students wherever they need to go, even if your team is offline.

Self-service apps

Study up on our 250+ apps that let students pay their tuition fees, find help articles, and more—right inside the Messenger.

A library of knowledge

Set up a centralized help center so your students can find answers and other important info when they need it.

Education student profile
One platform for all your student data
  • View student profiles

    See a student’s major, graduation year, and payment status each time you begin a chat.

  • Track behavioral data

    Follow student activity on your platform, and collect data and trends with custom data attributes.

  • Segment students

    Tailor which students get what messages based on data you’ve collected about their activity.

With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.

Yvonne Chen, VP of Marketing