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Connect to Salesforce and build better customer experiences

Seamlessly create and work support cases, convert more leads, and improve campaign targeting while keeping data in sync.

Send leads and conversations to Salesforce instantly

Spend more time converting and less time copy-pasting.

Trigger lead nurture campaigns using Salesforce data

Keep leads warm by automatically adding them to targeted, personalized nurture campaigns using data from Salesforce.

Get a complete view of every lead’s journey

See all the relevant conversations with a lead in Salesforce so you can continue the sale where it left off.

Route conversations automatically to the right teammates

Automatically assign conversations and segment leads based on Salesforce data such as owner, status and more.

Automatically create and work cases

Keep your support team operating efficiently by automatically creating or updating Salesforce cases from your Intercom conversations.

Use Intercom rules, actions, and triggers to create an almost endless number of powerful workflows to automate how your cases are created or updated.

Connect the other tools you use

Embed Intercom into your workflows with out-of-the-box integrations for Slack, Salesforce, Stripe and more.

  • Slack logo


    Convert your hottest leads right from Slack.
  • Facebook


    See and reply to Facebook messages in your Team Inbox.
  • stripe


    Get more context on your users with Stripe data inside Intercom.