Conversational support
Find the latest information on providing 24/7 support for today’s customers using Intercom's conversational support solutions.
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Read book
2021 Report: The Future of Support Is Conversational
Customer support is evolving. Discover 5 transformative trends and how to make them work for your business.
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Read article20+ new features to supercharge your customer support
Check out our ticketing workflows for complex queries, new ways to set expectations, and improved reporting.
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Read articleThe key to fierce customer loyalty? Your support team
Support teams turn company promises to their customers into experiences that drive long-term loyalty.
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Read articleCX vs. efficiency – why support leaders shouldn’t have to choose
The diametrically opposed choice between customer experience and efficiency is now one of the past.
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Listen nowShep Hyken on fostering the cult of the customer
People’s desire to be treated as valued customers hasn't changed. What has changed is the tech that powers interactions.
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Read articleStrategies to scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
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Read articleCustomer Support is being turned upside down
Providing great customer support is no longer optional — it’s essential to business survival.
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Read articleHow Smartly.io uses support to win enterprise customers
See how the ad platform keeps up a 97% CSAT score and a five-minute response time.
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Read articleAutomated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
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Read articleHow a chatbot sped up resolution time by 50%
If your support team is asking the same questions at the start of every chat, it’s time to ask if you’re using the right tools.
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Read articleA guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
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Read guide
The Conversational Support Starter Kit
Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
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1:30Watch videoIntroduction to Resolution Bot
Automatically resolve your customers' common questions.
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1:41Watch videoDesign an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
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1:46Watch videoForward your emails and social messages
Automatically send emails and social media channels to teams or teammates in Intercom.
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2:26Watch videoTrack user data
Track user data to see who your customers are and what actions they take in your app.
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Read articleDefining customer support in the modern age
The sense of personal connection is hard to forge and easy to lose with online interactions.
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Read bookIntercom on Customer Support
Turn quality customer support into a competitive advantage.
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Read guideThe Help Center Starter Kit
Learn how to build a help center that will make your customers self-sufficient.
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