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See the 5 trends disrupting support today. Also, get tips on how to make your customers happier and your team more efficient.

The Intercom Customer Support Trends Report 2022

Our C.A.R.E framework gives you the best ways to keep more of your customers engaged from Day One (and every day after that).

How to Build an Expert Onboarding Strategy

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

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We asked 1,200+ customer support teams across the world about how they deliver modern customer support today.* Take a look.

Is your tech stack ready for the future of support? In this guide, see how to connect the tools that’ll keep your team efficient and your customers happy for years to come.

The Ultimate Modern Support Tech Stack

 Forrester studied how customer support has changed. See why conversational support is now the expectation.

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

The diametrically opposed choice between customer experience and efficiency is now one of the past. 

CX vs. efficiency – why support leaders shouldn’t have to choose

People’s desire to be treated as valued customers hasn't changed. What has changed is the tech that powers interactions.

Shep Hyken on fostering the cult of the customer

Scale great customer service without blowing the budget or killing the quality of the customer experience.

Strategies to scale your customer support team

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Learn how live chat and chatbots can help you scale your marketing efforts.

The Modern Guide to Live Chat for Marketing

Smartly.io wins enterprise customers with its 97% CSAT score and fast response time.

How Smartly.io uses customer support to win enterprise customers

Create messages that send to those who match your filters now and in the future.

Create ongoing messages

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Messenger-based conversations can transform your support team into a value driver. Learn how in our latest guide.

The Ultimate Guide to Conversational Support 

Customer support is evolving. Discover five transformative trends and how to capitalize on them.

The Future of Support Has Arrived: It’s Conversational

Support teams turn company promises to their customers into experiences that drive long-term loyalty.

The key to fierce customer loyalty? Your support team

If your support team is asking the same questions at the start of every chat, it’s time to ask if you’re using the right tools.

How a chatbot sped up resolution time by 50%

Learn how you can use live chat to offer support at all stages of the customer lifecycle.

A guide to implementing live chat support

Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.

The Conversational Support Starter Kit

Check out our ticketing workflows for complex queries, new ways to set expectations, and improved reporting.

New features to supercharge your customer support

Ditch your contact forms and no-reply emails. Learn how conversational support lets you deliver efficient human, self-serve, and proactive support through a Messenger.

Conversational Support

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Scale your customer support team

Automated customer service that feels personal

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Automated customer service lets you help more customers at scale without drastically growing headcount.

If you're experiencing a spike in customer conversations right now, Intercom can help.