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Conversational Support

Ditch your contact forms and no-reply emails. Learn how conversational support lets you deliver efficient human, self-serve, and proactive support through a Messenger.
Article
Drive Conversational Experiences For A Future-Ready Customer Support Strategy
Forrester studied how customer support has changed. See why conversational support is now the expectation.
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Article
The Ultimate Guide to Conversational Support
Messenger-based conversations can transform your support team into a value driver. Learn how in our latest guide.
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Article
The Future of Support Has Arrived: It’s Conversational
Customer support is evolving. Discover five transformative trends and how to capitalize on them.
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  • CX vs. efficiency – why support leaders shouldn’t have to choose
    Article

    CX vs. efficiency – why support leaders shouldn’t have to choose

    The diametrically opposed choice between customer experience and efficiency is now one of the past.

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  • Shep Hyken on fostering the cult of the customer
    Podcast

    Shep Hyken on fostering the cult of the customer

    People’s desire to be treated as valued customers hasn't changed. What has changed is the tech that powers interactions.
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  • Scale customer support team
    Article

    Strategies to scale your customer support team

    Scale great customer service without blowing the budget or killing the quality of the customer experience.
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Article
The Modern Guide to Live Chat for Marketing
Learn how live chat and chatbots can help you scale your marketing efforts.
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Customer story
How Smartly.io uses customer support to win enterprise customers
Smartly.io wins enterprise customers with its 97% CSAT score and fast response time.
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Demo
Create ongoing messages
Create messages that send to those who match your filters now and in the future.
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Article
The key to fierce customer loyalty? Your support team
Support teams turn company promises to their customers into experiences that drive long-term loyalty.
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Article
How a chatbot sped up resolution time by 50%
If your support team is asking the same questions at the start of every chat, it’s time to ask if you’re using the right tools.
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Article
A guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
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Article
The Conversational Support Starter Kit
Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
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Article
New features to supercharge your customer support
Check out our ticketing workflows for complex queries, new ways to set expectations, and improved reporting.
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