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Conversational Support

Ditch your contact forms and no-reply emails. Learn how conversational support lets you deliver efficient human, self-serve, and proactive support through a Messenger.
  • CX vs. efficiency – why support leaders shouldn’t have to choose
    Article

    CX vs. efficiency – why support leaders shouldn’t have to choose

    The diametrically opposed choice between customer experience and efficiency is now one of the past.

  • Shep Hyken on fostering the cult of the customer
    Podcast

    Shep Hyken on fostering the cult of the customer

    People’s desire to be treated as valued customers hasn't changed. What has changed is the tech that powers interactions.
  • Scale customer support team
    Article

    Strategies to scale your customer support team

    Scale great customer service without blowing the budget or killing the quality of the customer experience.