Find the latest information on providing 24/7 support for today’s customers using Intercom's conversational support solutions.
2021 Report: The Future of Support Is Conversational
Customer support is evolving. Discover 5 transformative trends and how to make them work for your business.
20+ new features to supercharge your customer support
Check out our ticketing workflows for complex queries, new ways to set expectations, and improved reporting.
The key to fierce customer loyalty? Your support team
Support teams turn company promises to their customers into experiences that drive long-term loyalty.
CX vs. efficiency – why support leaders shouldn’t have to choose
The diametrically opposed choice between customer experience and efficiency is now one of the past.
Shep Hyken on fostering the cult of the customer
People’s desire to be treated as valued customers hasn't changed. What has changed is the tech that powers interactions.
Strategies to scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
Customer Support is being turned upside down
Providing great customer support is no longer optional — it’s essential to business survival.
How Smartly.io uses support to win enterprise customers
See how the ad platform keeps up a 97% CSAT score and a five-minute response time.
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
How a chatbot sped up resolution time by 50%
If your support team is asking the same questions at the start of every chat, it’s time to ask if you’re using the right tools.
A guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
The Conversational Support Starter Kit
Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
Introduction to Resolution Bot
Automatically resolve your customers' common questions.
Design an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
Forward your emails and social messages
Automatically send emails and social media channels to teams or teammates in Intercom.
Track user data
Track user data to see who your customers are and what actions they take in your app.
Defining customer support in the modern age
The sense of personal connection is hard to forge and easy to lose with online interactions.
Intercom on Customer Support
Turn quality customer support into a competitive advantage.
The Help Center Starter Kit
Learn how to build a help center that will make your customers self-sufficient.