Danielle Swanser

Product Education Manager, Intercom

Design an inbound Custom Bot

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How can you make sure you choose the right AI bot for your support needs? This checklist covers the key questions to ask, spanning nine major areas.

[Spotlight list item] Bot Buyer's Guide Aug 2023

The AI Chatbot Buyer’s Checklist

Check out our latest report and webinar series to learn the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations.

[Spotlight list item - Resources] State of AI in CS 2023

The State of AI in Customer Service 2023

See the 5 trends shifting the customer service world today, plus tips to build customer loyalty and more efficient support.

[Spotlight list item] The Intercom Customer Service Trends Report 2023

The Intercom Customer Service Trends Report 2023

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Design an inbound Custom Bot

Triage new conversations to provide faster, more personal support at scale.

Collect information upfront, build customized follow up actions and route conversations to the right team or teammate — automatically.