Danielle Swanser

Product Education Manager, Intercom

Design an inbound Custom Bot

[Page Behavior - Resources] Global style overrides

[Image] Resources Banner - Left

This image goes on the right side of the Resources Banner

[Image] Resources Banner - Right

AI is radically changing customer service. Here are the five biggest trends emerging this year—and how to capitalize on the immense opportunity ahead.

[Spotlight List Item] Customer Service Trends 2024

The Intercom Customer Service Trends Report 2024

How should support leaders adapt their core metrics to get a true measure of success in this new era of AI?

How Customer Service Metrics Are Evolving in the Age of AI

How can you make sure you choose the right AI bot for your support needs? This checklist covers the key questions to ask, spanning nine major areas.

[Spotlight list item] Bot Buyer's Guide Aug 2023

The AI Chatbot Buyer’s Checklist

Check out our latest report and webinar series to learn the top 5 ways AI is transforming customer service, plus actionable tips and strategies to help your support team adapt to these exciting innovations.

[Spotlight list item - Resources] State of AI in CS 2023

The State of AI in Customer Service 2023

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

Resources Hub Collections section

[Signup CTA] Email Capture - Resources Page

Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Design an inbound Custom Bot

Triage new conversations to provide faster, more personal support at scale.

Collect information upfront, build customized follow up actions and route conversations to the right team or teammate — automatically.