Eric Fitzgerald 1

Community Manager, Intercom

Introduction to Resolution Bot

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See the 5 trends shifting the customer service world today, plus tips to build customer loyalty and more efficient support.

The Intercom Customer Service Trends Report 2023

Take a look at capabilities that help you engage more customers at scale: Next-Generation Messenger, Tickets, Visual Bot Builder, and Tooltips.

[Spotlight list item] New at Intercom, Fall 2022

New at Intercom, our Fall 2022 Launch Event

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

[Spotlight list item] Check out our latest Webinars

Check out our latest Webinars

In-context, efficiently delivered messages can help you retain more customers—without burning out your support team. Learn how.

Supercharge Your Support: How In-context Support Can Boost Your Bottom Line

Meet your tech stack's missing ingredient. With in-product messaging and a modernized strategy, it's that much easier to delight your customers and drive long-term loyalty.

Unlocking Customer Engagement

Intercom has been recognized as a strong performer amongst the 10 most significant Conversation Automation Solution vendors according to Forrester Research, Inc.

The Forrester New Wave™: Conversation Automation Solutions, Q3 2022

Customer retention is more important than ever. See why unified, efficient customer engagement strategies are critical.

Future-Proofing Businesses with Modern Customer Engagement

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

Introduction to Resolution Bot

Increase customer satisfaction by automatically resolving common questions 24/7.