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Our C.A.R.E framework gives you the best ways to keep more of your customers engaged from Day One (and every day after that).

How to Build an Expert Onboarding Strategy

Today’s uptick in online shopping means more pressure on support teams than ever before. So how do you stay competitive? With conversational support and a connected tech stack, that’s how.

Supercharge Your E-commerce Support Tech Stack

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

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Check out our latest Webinars

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

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If you're experiencing a spike in customer conversations right now, Intercom can help.

How Intercom can help with your COVID-19 response

Onboard and support your customers with the team you already have. Intercom puts your customer messaging in one place.

What is Intercom?

Perfect for onboarding and mobile adoption, use Mobile Carousels to welcome new users to your mobile app, make announcements, request device permissions and much more.

Mobile Carousels

We’ve reimagined what a Business Messenger should be. 

Customize the Intercom Messenger so it feels completely at home on your product or site.

Track user data to see who your customers are and what actions they take in your app. 

Onboard and activate customers with targeted outbound engagement.

Introduction to Onboarding

Automatically send emails and social media channels to teams or teammates in Intercom.

Forward your emails and social messages

Operator is our automation technology that powers task bots, Custom Bots and Answer Bot.

Introduction to Operator

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Create the perfect bot that helps you crush your number, qualify more leads and book more meetings around the clock.

Introduction to Custom Bots

Triage new conversations to provide faster, more personal support at scale.

Design an inbound Custom Bot

Create messages that send to those who match your filters now and in the future.

Create ongoing messages

Tips on offering your customers personal support during high pressure situations.

Watch video, How Intercom can help with your COVID-19 response

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How Intercom can help with your COVID-19 response

Intercom for Small Business

What is Intercom?

Onboard and nurture your app users with Mobile Carousels. 

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Mobile Carousels

Learn how you can use Intercom to power your conversational support, marketing, and customer engagement. Ideal for those who like to skip the manual and see how it’s done.