Human and AI customer support for technology businesses
Fin resolves 76% of queries on average, including complex bug reports and multi-step troubleshooting, and hands off the rest to your team with full context, so nothing gets lost between AI and humans.
Technology businesses
already using Intercom helpdesk and Fin AI Agent
We set Fin live and let it run. It was handling every conversation and doing incredibly well! Right upfront, it was resolving 50% of conversations and holding a 75% CSAT. For a first rollout, that was huge.”
There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience. That was the light bulb moment for us; we were going to be letting this thing loose on our support queue, so we needed to have that level of transparency and control over the experience.”
We didn’t just want an AI answer engine. What stood out about Fin was its ability to show us where the problems are, recommend improvements, and continuously get better over time.”
When Fin escalates a conversation, it passes everything over – transcript, summary, field updates. Our agents pick it up with full context and zero backtracking, which means faster resolutions and better service.”
Resolves your most complex technical cases
Fin resolves 76% of queries on average, including your hardest bug reports and multi-step troubleshooting. It investigates each customer's unique history and configuration first, so the fix is accurate the first time.
Verify identity and resolve SSO, provisioning, and permission errors across the customer's environments.
Diagnose and resolve technical issues within a customer's unique setup and configuration.
Pull live usage data, analyze overages, and process credits or plan changes.
Your team never starts from zero
When Fin hands off a conversation, your team gets the full history attached: every message and every step Fin already tried. Human agents work from the exact same inbox, customer record, and conversation thread as Fin, so escalations pick up right where Fin left off.
Bring bug reports, billing questions, and how-to requests from email, chat, in-app, and social into a single inbox, so no one pieces together a user's issue from three different tools.
See everything in one view in the inbox. Pull in data from tools like Shopify and Stripe alongside the conversation, so agents never have to switch tabs.
Human agents on the Intercom helpdesk and Fin AI Agent both work from the same unified data platform, connected to Salesforce, HubSpot, and more, so every answer draws on the same customer and account data.
Gives you complete and total control
When a wrong answer can take a customer's system offline, accuracy and predictability are crucial. Configure Fin's tone, behavior, and escalation rules, test before go-live, and optimize performance — all in natural language and without engineering resources.
Train Fin to handle complex, multi-step queries following your exact rules every time.
Ensure every response is in line with your brand's voice and style, and set guidelines around your policies and escalation rules.
Test across thousands of scenarios before going live, roll out changes gradually, and evaluate every live conversation.
Get always-on visibility across every conversation, understand trends, and get AI-powered recommendations to continuously improve the customer experience.
Security & compliance
Built with trust and reliability at the core
Intercom is built for complex software environments, with enterprise-grade security you can rely on. Fin AI Agent supports 45+ languages across every channel. Intercom holds ISO/IEC 42001 and AIUC-1 certification for AI governance, evidence an IT-led buying committee can verify directly. Intercom works with Okta, Azure AD, and OneLogin for SSO, and supports 2FA, SCIM, and IP restrictions. Host your data in the US, EU, or Australia depending on your residency requirements.
Transparent pricing
The Intercom helpdesk with Fin AI Agent
Combine Intercom with Fin for a single, fully integrated customer service platform.
FAQs
Fin is an AI Agent that resolves technical support, billing, and how-to questions for software and technology companies. It resolves 76% of queries on average, including complex bug reports and multi-step troubleshooting, and works natively inside the Intercom helpdesk alongside your human team.
Fin investigates each customer's unique history and configuration before answering, rather than giving a generic response. It resolves 76% of queries on average with full accuracy, including account access issues, multi-step troubleshooting, and usage or billing disputes.
Fin hands the conversation to your team with the full case history attached, including every message and every step it already tried. Human agents work from the exact same inbox, customer record, and conversation thread as Fin, so nothing gets lost between AI and humans.
Fin connects to hundreds of integrations out of the box, including Slack, Jira, Linear, Salesforce, and HubSpot. Human agents and Fin work from the same unified data platform, so every answer draws on the same customer and account data instead of information scattered across separate tools.
Yes. You can configure Fin's tone, behavior, and escalation rules in natural language, without engineering resources. Test changes before going live, roll them out gradually, and monitor every conversation with built-in evals and insights.
Fin is built into the Intercom helpdesk, not bolted on top of a separate tool. It shares one customer record and one conversation history with your human team, so an escalation from Fin to a person carries full context instead of starting over.
