Meet Switch: from on hold to messaging in just a few taps
The future is messaging.
Get there with Switch.
Go from phone to messaging in seconds.
Compatible with all phone providers
Faster resolution times
With Switch, your customers quickly get the help they need by switching to the Messenger instead of waiting on hold.
More team efficiency
Plus, Switch lets your agents message more than one customer at a time, scaling the team you have right now.
Intercom’s self-serve tools give your customers the option to search for answers themselves, before a support agent even responds.
Our bots take a lot of the burden off your support team by automatically answering common questions, too.
Switch seamlessly identifies your customers by their phone numbers, so when they reach the Messenger, they can continue where they left off.
“Since using Switch, we've seen a 50% reduction in voicemails and phone calls because our inbound volume directs to chat. It helps us provide real-time support quickly and efficiently. A true game changer for customer service.”
Annabelle Frank, Chief Happiness Officer
Your customers are waiting. Ready to Switch?