We’ve redesigned our Messenger with an embedded help center experience, making it much easier for your customers to get the help they need, fast.
Support 30 min listen
Customer service expert Shep Hyken joins us to discuss his latest book, which explores the secrets behind excellent customer retention and building long-term loyalty.
Support 1 min read
The future of support is here. Is your tech stack ready? In our new guide, learn how to connect the tools that will keep your customers happy and your team efficient for years to come.
Product & Design 29 min listen
We hear it all the time: companies pitching themselves as the Uber of this and the Amazon of that. But rather than going after someone else’s domain, shouldn’t you create your own?
Support 6 min read
In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Product & Design 5 min read
Writing a problem statement can be deceptively hard, requiring a deep understanding of customers and abstract concepts. Here are seven techniques to un-stick yourself as you draft a problem statement.
Scale by Intercom 39 min listen
When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott.
Support 10 min read
Learn how proactive support is enabling companies like Tanda, TrueCommerce, Spendesk, Living Spaces, and SMARTY to scale their support, drive down inbound conversation volumes, and achieve sky-high customer satisfaction scores.
Support 7 min read
We recently introduced a new decision-making framework for our Support team that ensures that everyone is heard and feels involved. Here’s what we learned – and how you can use it too.
News & Updates 4 min read
We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.