As a sales manager, the most impactful thing you can do is coach your team. To do this effectively, it’s important to remember that every customer interaction matters when closing a deal, especially emails.
Engineering 27 min listen
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Support 16 min read
Outdated, disconnected tools are no longer good enough. Learn how to future-proof your customer support tech stack for the modern conversational era.
Engineering 4 min read
When you encounter a problem, you have two choices – figure it out for yourself, or ask for help. Both have benefits, and drawbacks. Follow the 15-minute rule to strike a balance between the two.
Support 6 min read
The holidays are around the corner! Is your support team ready for the volume? Here are 6 ways you can automate parts of your support workflow to make sure your customers get fast, precise support, 24/7.
News & Updates 3 min read
Welcoming new senior leaders to Intercom – CMO Anna Griffin; our first General Counsel Cheree McAlpine; VP, EMEA Sales Sanj Bhayro; and new Board Member Fred Ball.
Growth 7 min read
Moving at speed is all about making decisions quickly and acting on them. Effective, quick decision-making can increase agility, energy and momentum within any team. Here’s our six-stage decision-making process to help you become a better, faster decision-maker.
Scale by Intercom 30 min listen
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
Support 7 min read
You don’t need to lose touch with your customers as your company grows. Customer support sessions help us build and nurture a customer-centric strategy, product roadmap, and culture – even as we scale.
Marketing 26 min listen
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?