Inside Intercom
Articles on Customer Engagement, Support, Product, and more
In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from the 2022 Customer Service Quality Benchmark Report.
Marketing 11 min read
As third-party data cookies become a thing of the past, discover how Intercom already thrives on first-party data to create great customer experiences.
News & Updates 3 min read
Anna Griffin, Intercom’s CMO, recently spoke about the future of engagement at AdWorld. If you didn’t make it, here’s a recap so you can catch up on what you missed.
Product & Design 18 min read
Organizing and facilitating a design workshop can be challenging. But by stringing together the right people and plan, product design workshops will become an important part of your team’s process.
News & Updates 3 min read
Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.
Product & Design 5 min read
We often fall into the trap of assuming that the more complex a product, the more powerful it is. At Intercom, we steer away from complexity and keep things simple.
Marketing 9 min read
With the right setup, a marketing chatbot can power your strategy so you never miss a lead.
Engineering 5 min read
Without rock solid availability, nothing else matters. That’s why we have been continually investing in our people, systems, and processes to maintain Intercom’s high standards of availability.
Product & Design 14 min listen
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
Support 9 min read
Using a customer support chatbot will save you time, improve the customer experience and help you build a more robust support offering on your site or in your mobile app.
