Inside Intercom
Articles on Customer Engagement, Support, Product, and more
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
Sales 4 min read
Successful sales and marketing teams understand the most important element of the buyer’s journey – the person behind it. Learn…
Support 2 min read
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
Product & Design 35 min listen
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
News & Updates 2 min read
We’re excited to announce Intercom’s first virtual launch event, New at Intercom. Hear from the influential experts shaping the industry, learn more about our company mission, discover our most exciting new features, and meet our incredible customers.
Growth 31 min listen
Data analysis is not about spewing fancy dashboards – it’s a long, iterative, collaborative process that helps you to better understand what the customer wants, and how to get there.
Product & Design 4 min read
Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process. Here are three tips for collecting customer feedback quickly and efficiently.
Scale by Intercom 27 min listen
As more and more data gets stored in the cloud, proving that you can protect your customers’ data is not just a nice-to-have – it’s essential.
Support 6 min read
For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how Intercom’s Customer Success team does it.
Product & Design 6 min read
Running retrospectives is a common challenge for many teams. We’ve rethought the widely used “Stop, Start, Continue” model, focusing first on continuing the processes that already make our teams successful. Here’s why we use “Continue, Stop, Start” at Intercom.
