The Intercom Blog

Published Sep 9, 2026 5 min

Announcing ‘The 2026 AI Sentiment Report’: How end users feel about AI Agents

We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.

Maia Bridi

Published Aug 13, 2026 7 min

Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

Published Aug 4, 2026 5 min

The 9 best tools for your early-stage startup tech stack in 2026

Published Jul 14, 2026 11 min

Doing the right thing when things go wrong

Published Jul 1, 2026 5 min

How to measure the customer experience as AI scales

Published Jun 26, 2026 8 min

The new product introduction process: How to make sure your Agent is ready every time you ship

Published Jun 18, 2026 6 min

Conversation design: How to make your AI Agent communicate like your team

Published Jun 15, 2026 2 min

Salesforce signs definitive agreement to acquire Fin

Published Jun 11, 2026 7 min

How to make the case for giving your AI Agent system access

Published Jun 9, 2026 2 min

Extending Fin as the most open Agent platform