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Product & Design 46 min listen

Intercom on Product: Rethinking outcomes over outputs

In the sixth episode of Intercom on Product, co-founder Des Traynor and SVP of Product Paul Adams discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.

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Sales 3 min read

Sales operations is one of the hardest, yet most crucial, functions for sales organizations to get right. Intercom’s Jeff Serlin joined the Predictable Revenue podcast to reflect on what he’s learned scaling sales ops globally.