Customer Service
30 min watch
The Ticket: How strong company culture leads to high customer satisfaction
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Liam Geraghty
Latest posts by Liam Geraghty
Customer Service 30 min watch
The Ticket: Embracing change in customer service the Nordstrom Way
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
Customer Service 30 min watch
The Ticket: A day in the life of a conversation designer
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Customer Service 30 min watch
The Ticket: Leadership’s role in creating a customer-centric culture
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
Customer Service 20 min watch
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
Customer Service 20 min watch
The Ticket: Defining and evaluating a remarkable customer experience
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Customer Service 20 min watch
The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
Customer Service 20 min watch
The Ticket: Maximizing team efficiency with AI
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
Customer Service 20 min watch
The Ticket: Building the future of AI-first customer service
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.
Customer Service 15 min watch
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.