News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Nov 30, 2022 5 min

Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more

Built For You series of product announcements

Published Nov 8, 2022 2 min

Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers

Intercom for Enterprise blog hero (1)

Published Oct 13, 2022 52 min

Catch up with New at Intercom, our fall product launch event

New at Intercom video

Published Oct 13, 2022 31 min

New at Intercom: Unlocking in-product messaging

Published Oct 12, 2022 5 min

Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

Engage - Blog Hero

Published Oct 12, 2022 4 min

Announcing even more ways to support your customers: Here’s what’s new at Intercom

Published Oct 6, 2022 3 min

A note from Eoghan McCabe

A note from Eoghan McCabe

Published Oct 5, 2022 3 min

Built for you: Inbox updates, customizable conversation assignment, and more!

Built For You series of product announcements

Published Oct 4, 2022 2 min

Announcing our refreshed guide ‘The Customer Retention Starter Kit’

Published Sep 28, 2022 2 min

Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’