The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Visit The Sales Agent Blueprint fin.ai/blueprint/sales

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Today we’re announcing The Sales Agent Blueprint, a map for launching and scaling AI for sales with confidence.

Published Apr 22, 2026 7 min

Announcing Fin for Sales: A new role for Fin Customer Agent

Published Apr 21, 2026 9 min

AI is approving our pull requests: Here’s how we made it safe

How we made AI-approved PRs safe

Published Apr 14, 2026 6 min

The hardest percentages

Published Apr 13, 2026 4 min

From swarms to product: Turning customer signals into scalable features

Published Apr 2, 2026 4 min

Never stop disrupting yourself; introducing the Fin API platform

Published Mar 26, 2026 6 min

Announcing Fin Apex: The age of vertical models is here

Published Mar 25, 2026 7 min

Announcing Monitors: Opening the AI black box

The Fin Flywheel (train, test, deploy, analyze) with Analyze highlighted and made up of Insights, Recommendations, and Monitors

Published Mar 19, 2026 3 min

Kaizen for the AI era: How small improvements build smarter support

Kaizen for AI

Published Mar 13, 2026 8 min

Transformation in action: What it takes to automate 81% of your customer service while improving CX