Customer Engagement 5 min read
Start your marketing with why: Getting your story right
No matter how good your product is, if you can’t tell a cohesive, compelling story about it, you’re going to…
Customer Engagement
Best practices to attract, engage, and retain discerning consumers
Customer Engagement 3 min read
Understanding direct and indirect competition
Sometimes your customers really want to use your feature or product, but they also want something else that simply isn’t…
Customer Engagement 8 min read
Marketing doesn’t stop when you’ve acquired a customer
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.
Customer Engagement 7 min read
C.A.R.E. – a simple customer onboarding framework
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Customer Engagement 6 min read
SaaS marketing 101: marketing for growth and survival
There’s one thing all wilderness survivors have in common: they didn’t get eaten by a bear. The only way to…
Customer Engagement 31 min listen
Slack’s Rachel Hepworth on bringing growth marketing to a high growth company
That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and…
Customer Engagement 4 min read
Harness live chat conversations to capture more leads
Not all your visitors are the same size or shape, and not everyone will respond to the same greeting –…
Customer Engagement 37 min listen
Lessons in marketing from some of tech’s brightest minds
This week we released Intercom on Marketing, a book which compiles the most important lessons we’ve learned, both marketing Intercom…
Customer Engagement 31 min listen
Shopify’s Hana Abaza on sales and marketing
Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…