The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 20, 2018 37 min

Aligning sales and marketing around revenue, with Intercom’s Brian Kotlyar and Jeff Serlin

Published Sep 17, 2018 5 min

5 essential onboarding tactics for complex products

Published Sep 12, 2018 5 min

How Custom Bots can reshape your entire sales cycle

Published Sep 10, 2018 5 min

The 3 core skills to master real-time selling

Training sales teams to sell real-time

Published Sep 10, 2018 4 min

Break point: Product engineers and the pursuit of speed and safety

Published Sep 7, 2018 5 min

What we shipped: 8 new features to increase conversions and grow your business

Published Sep 6, 2018 19 min

How to tell your company story

Published Sep 5, 2018 7 min

Fresh perspective – how we invented our Custom Bot chatbot builder

Published Sep 4, 2018 2 min

The Beginner’s Guide to Real-Time Sales: get started with the future of selling

Real-Time Sales Starter Kit

Published Aug 30, 2018 2 min

Video Bots: The future of sales automation

Video Bots Intercom