Customer Engagement 10 min read
Product marketing strategy at a product first company
Despite the mountain of evidence contradicting the mantra of “if you build it, they will come,” it’s still extremely prevalent…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 10 min read
Despite the mountain of evidence contradicting the mantra of “if you build it, they will come,” it’s still extremely prevalent…
Customer Service 8 min read
In a business climate where customer support is often considered a cost center, we’ve seen firsthand that investing in real-time…
Customer Engagement 8 min read
There are few functions where the phrase “the more things change, the more they stay the same” rings truer than…
Sales 5 min read
Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a…
Customer Engagement 35 min listen
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the advice of growth expert and Andreessen Horowitz general partner Andrew Chen.
Sales 8 min read
Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. Some of you might come…
News & Updates 4 min read
With our redesigned Messenger, businesses can do so much more than chat. The next generation of messengers will be built…
Engineering 5 min read
Breaking things and fixing them again is one of the best ways to learn. I learned this lesson early, thanks…
Customer Service 7 min read
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…