Customer Service 7 min read
Motivate your star performers with meaningful career conversations
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 7 min read
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…
Product & Design 32 min listen
Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise…
Engineering 5 min read
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Product & Design 30 min listen
Some habits, however, are much healthier than others, so what’s the secret to designing healthy patterns of behavior? As author…
Product & Design 8 min read
Yesterday marked one of our biggest releases yet – our all new messenger. One of the most exciting concepts is…
News & Updates 6 min read
We completely rethought how a messenger designed for business should work, and we believe this represents a new dawn for the Messenger as the primary way internet businesses will communicate.
Customer Engagement 7 min read
When building your products, the security and privacy of your customers’ data needs to be a top priority. And that…
Engineering 5 min read
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering 31 min listen
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission.