Customer Engagement 3 min read
Respect the inbox: How to improve customer communication
We’ve written a lot about how to send the right message at the right time. And while timing is important,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 3 min read
We’ve written a lot about how to send the right message at the right time. And while timing is important,…
Sales 4 min read
For most sales teams, “personalizing” a cold email simply means referencing a person’s job title or company and sending them…
Engineering 4 min read
Let’s begin with a hypothetical scenario: You’ve spent the last two weeks perfecting your pitch. You’ve thought through every possible…
Sales 5 min read
Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence…
Customer Engagement 30 min listen
Eric is the CEO of digital marketing agency Single Grain. His team works with companies ranging from tech giants like…
Customer Service 5 min read
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
News & Updates 5 min read
We raised $125M in a funding round led by Mary Meeker at Kleiner Perkins. Here’s how we’re putting it to work for you, our customers.
Customer Engagement 5 min read
Advertising legend David Ogilvy said nobody should have anything to do with marketing until they’ve read Scientific Advertising seven times….
Customer Engagement 32 min listen
Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than…