The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 15, 2018 3 min

Using cohort analysis to improve retention

Published Jun 14, 2018 30 min

Laura Klein on improving chemistry in product teams

Published Jun 13, 2018 10 min

Connect and conquer – build your brand by staging events

Staging events

Published Jun 12, 2018 4 min

What we shipped: 7 new features to help you automate, streamline and customize your Messenger

Published Jun 11, 2018 7 min

Your sales team needs account plans. Here’s how to create them.

Published Jun 8, 2018 6 min

How to make product improvements to existing products

Published Jun 7, 2018 29 min

Sean Ellis on charting a path toward sustainable growth

Published Jun 6, 2018 6 min

More than just conversations: the next frontier of live chat for sales

Published Jun 1, 2018 6 min

Startup marketing: strategies for year one

Startup Marketing Strategy

Published May 31, 2018 31 min

Close.io CEO Steli Efti on the rights and wrongs of lead qualification