Customer Engagement 5 min read
Start your marketing with why: Getting your story right
No matter how good your product is, if you can’t tell a cohesive, compelling story about it, you’re going to…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 5 min read
No matter how good your product is, if you can’t tell a cohesive, compelling story about it, you’re going to…
News & Updates 1 min read
A successful SaaS business is built on retaining your existing customers, not just acquiring new ones. Today, we’re launching The…
Engineering 4 min read
The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It…
Customer Engagement 3 min read
Sometimes your customers really want to use your feature or product, but they also want something else that simply isn’t…
Engineering 27 min listen
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
Product & Design 10 min read
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Sales 4 min read
Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls…
Sales 28 min listen
Dan Swift, CEO of Empire Selling, has built his career around the latter. Back in 2012 Dan joined LinkedIn as…