The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 30, 2018 4 min

Take the wheel and choose your own career direction

Published May 29, 2018 6 min

Making the transition from consultant to product engineer

Published May 28, 2018 4 min

The one simple question our bot asks that saves our sales team hours

Published May 25, 2018 27 min

Build the right thing

Building the right thing, Des Traynor

Published May 24, 2018 26 min

Clearbit’s Matt Sornson on driving growth with data and content

Published May 23, 2018 6 min

Exploratory research: how to use it to drive product development

Exploratory research

Published May 22, 2018 2 min

Announcing Intercom on Marketing – the print and audio edition

Published May 21, 2018 14 min

Design leadership as a subversive activity

design leadership intercom

Published May 18, 2018 6 min

Your growth requires taking risks with your hiring strategy

Published May 17, 2018 35 min

Bob Moesta on unpacking customer motivations with Jobs-to-be-Done