The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 16, 2018 10 min

Product marketing strategy at a product first company

Published May 15, 2018 8 min

Want your support team to drive revenue? Go real time.

Solving the operational complexity of real-time support

Published May 14, 2018 8 min

The top marketing statistics for 2018 and why they matter

marketing statistics 2018

Published May 11, 2018 5 min

From hi to buy: 6 live chat sales techniques

Published May 10, 2018 35 min

Andrew Chen on finding the “fresh powder” in growth

Published May 9, 2018 8 min

Business operations: when you’ll need it and why, eventually, you won’t

Published May 8, 2018 4 min

More than just chat: which Messenger apps should I use?

Published May 7, 2018 5 min

Learning by fixing — the value of triage engineer rotations

Triage engineer rotations

Published May 4, 2018 8 min

Motivate your star performers with meaningful career conversations

Published May 3, 2018 32 min

Square’s Rohini Pandhi on spotting and solving customer problems