Product & Design 3 min read
Finding the right challenge
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 3 min read
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
News & Updates 2 min read
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
Engineering 7 min read
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
Customer Service 7 min read
If you want customers to stick around, you need to show them how to get the most from your product….
Engineering 30 min listen
When it comes to the importance of good people management, one data point speaks loudly above the rest. That is, people leave managers not companies.
Sales 1 min read
At Intercom, we’ve spent years learning first hand the benefits – and challenges – of making it incredibly easy to…
Product & Design 4 min read
Our minds are always busy. We’re reading emails, collaborating in meetings, writing code, sketching ideas, talking to our customers or…
Engineering 9 min read
An internship represents your first steps from the world of college to the world of work, but we often don’t…
Customer Engagement 37 min listen
This week we released Intercom on Marketing, a book which compiles the most important lessons we’ve learned, both marketing Intercom…