Product & Design 31 min listen
What 2017 taught us about product
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
News & Updates 4 min read
After publishing 230 articles and 3 books, releasing almost 50 podcasts, creating 4 starter kits and supporting a world tour,…
News & Updates 6 min read
They say if you’re not moving forward, you’re moving backward. At Intercom, we’re moving forward faster than ever before. In…
Product & Design 8 min read
When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…
Product & Design 2 min read
One of the most expensive parts of running a startup isn’t the new feature you shipped that nobody used or…
Product & Design 29 min listen
It’s lessons like these that put Melody Koh on our radar. Melody recently became a venture partner at NextView Ventures,…
Product & Design 1 min listen
What unique opinions does your product have about the world? What do you believe about your problem space that no…
Sales 4 min read
As salespeople, we are the closest line to a company’s potential market. We know the missing features and services that…
Customer Engagement 6 min read
There are two harsh truths for startups. 1: Until you have users, you don’t have a product. 2: Until they’re…