The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 18, 2024 9 min

Intercom’s 2024 in review

Published Dec 18, 2024 14 min

The first 90 days with AI: A 4-step guide to get you started

The first 90 days with AI: A 4-step guide to get you started

Published Dec 6, 2024 36 min

Start Good Trouble: Mastering SaaS metrics with Equals’ Bobby Pinero

Start Good Trouble with Bobby Pinero

Published Dec 2, 2024 23 min

The AI agent buyer’s guide: How to make the right choice for your support needs

Published Nov 28, 2024 24 min

The Ticket: AI integration lessons from ScreenCloud

Published Nov 22, 2024 34 min

The Ticket: Nick Clark on how to design AI support for the customer

Intercom The Ticket – Nick Clark

Published Nov 22, 2024 4 min

How transparency can help your customers get more out of AI support

Published Nov 18, 2024 3 min

Response Time: Vol. 39

Response Time Vol. 39

Published Nov 14, 2024 8 min

Intercom vs Zendesk: Two AI agents put to the test

Fin vs Zendesk AI Agent: Two AI agents put to the test

Published Nov 14, 2024 46 min

Beyond the AI hype: Understanding technological transformation with Benedict Evans