The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 2 min read
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
Engineering 2 min read
Intercom is supporting the Embroider Initiative to build Ember’s next-generation build system – find out how and why we’re involved in this open-source software project.
AI & Automation 7 min read
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 59 min watch
A fascinating conversation on AI that touches on a lot of the broader, existential issues raised by this incredible new tech.
AI & Automation 3 min read
What will the future of customer service look like in the age of AI? The reality is that it will require a combination of automation and humans – or as we like to say, “bots and brains.”
Customer Service 3 min read
In our latest “Response Time” interview, we ask Sarah Donahoo, Head of Marketing & Customer Success at Fugo.ai, about her greatest productivity hack, what she wishes people knew about working in customer service, and more.
AI & Automation 30 min listen
Customer service is at the forefront of the AI revolution and everyone’s trying to keep up. Today, we tackle the burning question: How do you prepare your support team for AI?
AI & Automation 9 min read
If you’re struggling to tell your LLMs from your GenAIs, this AI glossary will set you straight with concise definitions around the key concepts around artificial intelligence.
Product & Design 30 min watch
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
