Product & Design 4 min read
The golden rule of A/B testing: look beyond validation
A/B tests provide more than statistical validation of one execution over another. They can and should impact how your team…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 4 min read
A/B tests provide more than statistical validation of one execution over another. They can and should impact how your team…
AI & Automation 32 min listen
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better products.
Sales 5 min read
The sales industry is full of buzzwords, but unlike many that have faded over the past few years, account-based marketing…
Customer Engagement 6 min read
Private product betas are a tried and true method for improving products, but for marketers, they can be critical for…
Customer Service 3 min read
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…
Customer Service 5 min read
Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get…
Customer Engagement 7 min read
Few things are more exciting (or hectic) than the weeks and days leading up to a brand new product launch….
Customer Engagement 25 min listen
That not only means telling a compelling story and shipping a product that delivers on it, but also convincing someone…
Product & Design 1 min read
Sales first, marketing first, technology first. There’s lots of ways to build a company. Today we’re in an era of…