The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 8, 2018 7 min

Making some wiggle room for engineering innovations

Published Jan 5, 2018 7 min

RICE: Simple prioritization for product managers

Rice Prioritization Blog Hero

Published Jan 4, 2018 37 min

Product and design trends that will shape 2018

Published Jan 2, 2018 6 min

Take pride in your work and the process will follow

Published Jan 2, 2018 5 min

The big whale and the long tail

Published Dec 28, 2017 31 min

Shopify’s Hana Abaza on sales and marketing

Published Dec 21, 2017 31 min

What 2017 taught us about product

Published Dec 20, 2017 4 min

2017 on Inside Intercom

Published Dec 19, 2017 6 min

What we shipped: 2017 year in review

Published Dec 18, 2017 9 min

What we learned building our bot