Customer Engagement 7 min read
Co-ordination and communication: the secret to great product launches
When I first started in marketing I was one of a three-person marketing team. Back in those days, taking a…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 7 min read
When I first started in marketing I was one of a three-person marketing team. Back in those days, taking a…
Customer Engagement 28 min listen
To address that problem, Wade Foster and his collaborators Bryan Helmig and Mike Knoop co-founded Zapier, a service that allows…
Product & Design 21 min watch
In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…
Engineering 5 min read
On my way to becoming a product engineer with Intercom I took an unusual diversion for a few years –…
Customer Service 7 min read
All customers will have product improvements they would like to see, but responding to those requests requires a rigorous framework to be effective. Here’s our best practice guide for handling feature requests in customer support.
Product & Design 5 min read
At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of…
Customer Engagement 4 min read
It’s easy to forget how much those of us in B2B SaaS companies ask of our potential customers. We’re not…
Customer Engagement 29 min listen
A co-founder of the growth marketing agency Web Profits, he’s led digital marketing strategy for Salesforce, Mint, Intuit, Expedia, LinkedIn,…
Product & Design 7 min read
Designers are increasingly being embedded in cross-functional teams with engineers and product managers. But how can you make it work effectively?