News & Updates 2 min read
New book: Intercom on Customer Engagement
The importance of engaging with your customers is arguably the biggest change that has occurred in business in the 21st…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 2 min read
The importance of engaging with your customers is arguably the biggest change that has occurred in business in the 21st…
Customer Engagement 2 min read
We all use mental shortcuts to help us make decisions. There is simply too much information coming at us from…
Product & Design 14 min listen
We were recently lucky to host James Buckhouse, Founder of the Sequoia Creative Lab, on our podcast for an in-depth…
Sales 6 min read
There are few interactions more cringeworthy than a SaaS sales rep hard-selling a prospect. They can be awkward, uncomfortable and,…
Product & Design 6 min read
2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps and into…
Engineering 6 min read
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…
Product & Design 7 min read
Joining a new company is always hard. You know very few people, your email inbox is empty and you are…
Product & Design 29 min listen
The success of Product Hunt in being a launchpad for startups wasn’t something Ryan Hoover foresaw when he founded the company…
Customer Service 7 min read
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…