Sales 6 min read
Hiring for sales in a product-led world
Founders make natural salespeople. So much of what they do, particularly fundraising, is selling. They’re the first and best salesperson…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 6 min read
Founders make natural salespeople. So much of what they do, particularly fundraising, is selling. They’re the first and best salesperson…
Product & Design 5 min read
As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do you keep…
Engineering 7 min read
The most productive engineers I’ve ever worked with aren’t the engineers who pull all-nighters or clock in 80 hour work…
Engineering 5 min read
Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions.
Sales 28 min listen
John is a sales trainer and consultant whose client list includes the likes of Dropbox, LinkedIn, Twilio, Salesforce, Bitly, New…
Customer Service 6 min read
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…
Customer Service 8 min read
In the early days of a startup, you typically need an office in a city like San Francisco, where there’s…
Customer Engagement 6 min read
Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and opens…
Product & Design 9 min read
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…