The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 20, 2017 7 min

The pains of growing a platform

Published Nov 17, 2017 5 min

A day in the life of a message

Published Nov 16, 2017 29 min

Metromile’s Shaun Clowes on activating and retaining users

Published Nov 15, 2017 6 min

The hidden cost of design complexity

Simple Design and avoiding unnecessary complexity

Published Nov 13, 2017 7 min

Co-ordination and communication: the secret to great product launches

Published Nov 9, 2017 28 min

Zapier’s Wade Foster on bringing easy automation to the enterprise

Published Nov 9, 2017 21 min

Getting product strategy right

Published Nov 8, 2017 5 min

Why you should have skin in the engineering game

Published Nov 7, 2017 7 min

The right way to respond to feature requests

Published Nov 6, 2017 5 min

Make online messaging personal by embracing the nonverbal