Customer Service 6 min read
How to reduce customer churn with webinars
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 6 min read
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…
Customer Service 8 min read
In the early days of a startup, you typically need an office in a city like San Francisco, where there’s…
Customer Engagement 6 min read
Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and opens…
Product & Design 9 min read
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…
Customer Engagement 5 min read
Many writers and editors I know spend much of their day working with “subject matter experts.” In tech, they’re the…
Customer Engagement 5 min read
There’s a common misconception among SaaS marketers and analysts about measuring the success of online advertising campaigns – and it…
Product & Design 5 min read
Talking to customers is the lifeblood of any product-first company. Failure to do so regularly causes companies to lose sight…
Product & Design 28 min listen
Emmet Connolly, our Director of Product Design, believes the answer to this lucky-to-have problem is to consider all aspects of…
Engineering 14 min watch
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…