Product & Design 5 min read
After product launches: how to complete the feedback loop
If you work in marketing you know the drill. As your launch day comes to a close, it’s natural to…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 5 min read
If you work in marketing you know the drill. As your launch day comes to a close, it’s natural to…
Product & Design 29 min listen
Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…
Product & Design 5 min read
Any word can be powerful, but names are transformative. A good product name gives that product a certain shape —…
Customer Engagement 1 min read
It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…
Customer Engagement 30 min listen
As we’ve written before, the phrase “content marketing” often undermines the value we as creators should be delivering to our…
Product & Design 6 min read
Startups are knee deep in customer acquisition metrics. Click through rates, cost per click, cost per lead, conversion rate, cost…
News & Updates 7 min read
At Intercom we have always been very opinionated about bots and what they can and can’t do. Today we’re launching…
Customer Engagement 6 min read
The value of a feature isn’t a product of the time or resources you put into building it. It’s about…
Engineering 19 min read
What is it that we as technologists are building and how can we make the community building it more inclusive?…