Customer Engagement 4 min read
Why we’re dropping the term “content marketing”
We’ve never been 100% comfortable with the phrase content marketing at Intercom. In the space of five years content marketing…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 4 min read
We’ve never been 100% comfortable with the phrase content marketing at Intercom. In the space of five years content marketing…
Customer Service 5 min read
Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…
Product & Design 30 min listen
As a new product manager on what had become a convoluted Google Maps product, Andrew Ofstad was challenged with solving…
Product & Design 3 min read
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…
Product & Design 5 min read
In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and…
Product & Design 8 min read
One of the great things about designing digital products is that our products are never finished. We can continuously change…
News & Updates 31 min listen
It’s why we’ve written more than 500 articles on this blog and why we recently published Intercom on Starting Up,…
News & Updates 1 min read
We’ve just released a new book, Intercom on Starting Up. With the insane volume of startup literature already out there…
Customer Engagement 4 min read
When it comes to communicating with customers, we often focus on the right words and the right medium, but far…