The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 31, 2017 8 min

What to do when a feature grows faster than expected?

Published May 30, 2017 6 min

Applying systems thinking in product design

Published May 26, 2017 6 min

Product feedback you should ignore

Published May 25, 2017 28 min

Mule Design’s Mike Monteiro on responsibility in experience design

Published May 25, 2017 9 min

A bulletproof guide to improve your onboarding

Published May 24, 2017 6 min

Designing half of a conversation

Published May 22, 2017 7 min

What is product marketing? How product marketing builds products

Hidden Impact of Product Marketing

Published May 18, 2017 28 min

Slack’s Ali Rayl on supporting 5 million daily active users

Published May 17, 2017 5 min

What everyone ought to know about subject lines

Published May 16, 2017 7 min

One size onboarding does not fit all