The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jul 5, 2016 34 min

Basecamp’s Jason Fried on product strategy

Published Jun 28, 2016 7 min

How we accidentally invented Job Stories

Published Jun 23, 2016 26 min

Inside Intercom Boston startup panel

Published Jun 21, 2016 6 min

Successful teams are built on smart onboarding

Published Jun 20, 2016 2 min

Price for value, not cost

Published Jun 16, 2016 25 min

Inside Intercom New York startup panel

Published Jun 14, 2016 12 min

Who are you building for?

Published Jun 9, 2016 34 min

Facebook’s Julie Zhuo on product design

Published Jun 7, 2016 6 min

More than mattresses: using Jobs-to-be-Done research for software

Published Jun 6, 2016 2 min

The first rule of prioritization: No snacking