The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 4, 2014 1 min

Talk: Product strategy in a growing company

Before you launch a product you design for the behavior you expect. After you launch you design for the behavior you get. I gave a fast paced presentation at this year’s Mind the Product conference in…

Des Traynor

Published Oct 29, 2014 3 min

Know the value of your customers

Stripe and Intercom integration hero image

Published Oct 22, 2014 15 min

The end of apps as we know them

Published Oct 16, 2014 3 min

This is not a map

Published Oct 13, 2014 4 min

How to predict technology flops

Published Oct 7, 2014 2 min

The thickness of napkins

Published Oct 2, 2014 6 min

Before you plan your product roadmap

Published Sep 30, 2014 3 min

Building a platform at Intercom

Published Sep 22, 2014 26 min

Solving real world problems

Published Sep 8, 2014 5 min

Design principles: in-app messaging