Product & Design 26 min watch
Solving real world problems
When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 26 min watch
When developing new products, we are too focused on technology itself rather than what it will enable. Yet it is…
News & Updates 4 min read
We recently released the second generation of a core Intercom feature, in-app messages. Redesigning a core-feature is always high risk,…
Product & Design 12 min watch
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
Engineering 10 min read
One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought….
Customer Engagement 7 min read
News – both the written word and video – has never been more widely consumed but the traditional business model…
Product & Design 10 min read
Here’s a simple set of Yes/No questions that you can quickly answer before you add another item to your product roadmap….
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Product & Design 4 min read
Step 1: Build a product. Step 2: Release a product. Step 3: Growth Hack your way to success. It all…
Product & Design 4 min read
Ask any product manager and they will tell you that seeing and talking to their users is critical to success. Yet few walk the walk. They look at analytics or outsource research, but they have never engage in conversations directly. Product managers who don’t talk to their customers are effectively blind.