The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jul 22, 2024 4 min

Response Time: Vol. 31

Published Jul 18, 2024 23 min

The Ticket: How to lead your customer service team into the AI future

The Ticket Declan Ivory Bobby Stapleton

Published Jul 16, 2024 34 min

Start Good Trouble: Why go-to-market is the new moat

Start Good Trouble: Why go-to-market is the new moat

Published Jul 11, 2024 24 min

Off Script: Designing the future with AI

Intercom Off Script Episode 4 – VP of Product Design Emmet Connolly

Published Jul 10, 2024 3 min

Why ‘good’ CX isn’t good enough anymore

Published Jul 9, 2024 4 min

Response Time: Vol. 30

Published Jul 4, 2024 20 min

The Ticket: Maximizing team efficiency with AI

Published Jun 27, 2024 20 min

Built For You: New AI-first releases for better, faster, more personalized support

Published Jun 27, 2024 20 min

The Ticket: Building the future of AI-first customer service

Published Jun 24, 2024 4 min

Response Time: Vol. 29